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Cryptic Room sells bookings for in-person and online experiences, kids’ birthday packages, corporate events, and gift certificates — not physical goods. This page explains how cancellations, changes, and refunds work for each of these.
You can cancel a booking yourself from My Account. How much you get back depends on how much notice you give before your scheduled session:
Refunds are issued automatically to your original payment method through Stripe. If your payment card’s processing fee can’t be recovered from Stripe on a refund, that fee is deducted from the refunded amount — you’ll see the exact figure before you confirm.
Need to reschedule instead of cancelling? Contact us and we’ll move your booking to another available slot where possible.
Birthday bookings are arranged directly with our team rather than through the automatic system above. If you need to cancel or change a birthday booking, contact us as early as possible and we’ll do our best to find a solution — a new date, a different package, or a refund depending on how much notice you give.
Corporate bookings are quoted and confirmed individually with your dedicated event manager. Cancellation and refund terms for these events are agreed with you at the time of booking, since group size, format, and date all affect what we can offer.
Gift certificates are non-refundable once purchased. They’re valid for one year from the date of purchase, can be redeemed against any of our rooms, online games, or other experiences, and can be transferred to someone else if you’d rather give the certificate to another person.
If anything here doesn’t cover your situation, or you’d like help with a cancellation, reschedule, or refund, get in touch through our Contact page and we’ll sort it out.