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Answers to the questions we hear most. Still curious? Reach our team anytime.
Our concierge team responds within 2 hours during opening times.
Contact usThis FAQ page answers the questions we hear most often about booking an escape room, arrival on the day, age limits, cancellations, and gift certificates. If your question isn’t covered here, our contact page has our phone number and email.
We recommend arriving 10-15 minutes before your booked time for a quick briefing. Group sizes vary by room — most of our rooms take 2 to 6 players, and larger groups can book multi-room sessions that run at the same time.
Each of our three rooms — Prison, Nuthouse, and Hannibal — has its own recommended age range and difficulty rating, listed on each room’s page. Families with younger children usually start with our gentler rooms.
Full details on our cancellation and refund policy, along with how gift certificates work, are covered in this page’s sections above. Certificates are valid for 1 year from the date of purchase and can be redeemed for any of our rooms or online games.
Comfortable, closed shoes are the main thing to plan for — our rooms involve crouching and reaching into tight spaces. Everything else, including lockers for bags and coats, is provided.
Larger groups can book multi-room sessions that run simultaneously, with results compared at the end. See the corporate events page for group formats and pricing.
If you can’t visit Funchal in person, our online escape games run the same puzzle design over a video call, priced per team rather than per player.
If this page hasn’t answered something specific, our contact page has our phone number and email — we’re happy to help before you book.
Prices vary by room and package — see each room’s own page for current pricing, or the kids’ birthday and corporate events pages for package pricing.
If your plans change, contact us as early as possible — rescheduling is usually straightforward if there’s enough notice before your original slot.
If this is your first escape room ever, don’t worry — our game masters brief every group before the timer starts and are always ready to help with a hint if you get stuck.
You don’t need a full group of six to book — smaller groups and even solo bookings can sometimes be paired with another party, ask us when booking if this applies to you.
Our team and booking system support English, Portuguese, and Ukrainian, so language shouldn’t be a barrier to booking or enjoying a visit.
Our online booking calendar always reflects real-time availability, so what you see when browsing is exactly what’s actually free to book.
Light photography is generally fine, but ask your game master before filming extensively, since some rooms include effects that work best as a surprise for future guests.
Larger bookings sometimes qualify for adjusted per-player pricing depending on the room and package, ask us directly when you book to confirm what applies to your group.
Every booking receives an email confirmation with the date, time, and location, so you always have the details on hand before your visit.
For anything not covered on this page, our team is one message or phone call away and glad to help before you book.
We hope this page answered what you needed, and we look forward to hosting your group soon.
See you soon at Cryptic Room.
New to the format entirely? The general escape room overview is a good primer before your first visit.